GenACNH provides intangible, digital automation services, server-side bot routines, and virtual data injections. Due to the immediate nature of digital access and the instant fulfillment of item requests, we operate under a strict No Refund Policy for all contributions, memberships, and digital transactions.
FINAL SALE: By initiating a membership contribution or payment via Ko-fi (or any other supported platform), you acknowledge that the service is non-refundable. Once your account is upgraded, roles are granted, or a bot order is initiated, the transaction is considered complete and fully executed.
While we strive for 100% bot uptime, technical maintenance, third-party server issues, or Nintendo game updates may cause temporary service interruptions. These events do not qualify for a refund. In cases of significant or extended downtime (exceeding 48 hours), management may, at its sole discretion, issue subscription extensions or virtual credits as a courtesy.
Initiating a chargeback or payment dispute through your bank, credit card issuer, or payment processor (PayPal, Stripe, etc.) is a violation of our Terms of Service. Such actions are considered fraudulent and will result in:
Exceptions to this policy are made only in the event of a proven duplicate transaction caused by a technical error on our side. In such cases, the duplicate payment will be refunded minus any transaction fees incurred by the payment processor.